Stop forwarding client complaints to engineering.
Kayba listens to every call your agents take, flags what broke for which client, drafts the fix in plain English, and tests it against every other client before it ships. No ticket. No late-night prompt surgery.
Every client fix waits on an engineer.
Every client wants their agent to behave differently — greetings, escalation rules, pricing, hours. You own those clients, but every change goes through engineering.
The answer is buried in calls
An hour of listening to find what one call got wrong.
Every fix is a ticket
Minutes to write the fix. Days in the sprint queue.
Fixes break other clients
A tweak for one client comes back as a complaint from another.
Draft, test, ship, iterate.
Without engineering.
Every client runs through the same four-step loop. With Kayba, you run it yourself.
Set up a new client
You write the requirements doc: greetings, escalation rules, pricing, hours. An engineer translates it into code, weeks later.
Kayba ingests everything the client gives you — call scripts, policies, pricing, the onboarding call itself. You author the rules in plain English; Kayba implements them.
- Call scripts2 docs
- Onboarding call47 min
- Booking workflow3 flows
- Escalation policy7 rules
- Pricing & hours1 sheet
Check the agent does what the client asked
You call the agent with test scenarios yourself, or spot-check recordings and hope you caught the important ones.
Every client requirement becomes a named check, run automatically before anything ships — for this client and every other one. Your clients stop being your test lab.
- Greets with the business name0/24 calls
- Quotes the $89 call-out fee0/24 calls
- Escalates emergencies to a human0/24 calls
- Only books within open hours0/24 calls
- Never offers unapproved discounts0/24 calls
Ship it and watch it take real calls
Engineering deploys. You find out how it’s going when the client tells you.
One-click ship. Kayba runs the client’s checks on every production call and auto-flags new issues you didn’t define — with the recording and the exact moment attached for review.
- Booking failed mid-callfound by kayba12×
- Emergency not escalatedclient rule8×
- Sent to the wrong departmentfound by kayba5×
- Quoted the wrong call-out feeclient rule3×
When the client complains, fix it on the spot
The client emails you. You escalate. An engineer digs through calls, writes a fix, redeploys. Days pass.
Don’t escalate. Ask Kayba in Slack. It finds the matching calls, identifies the root cause, and drafts the fix. You review it and ship.
@kayba Acme Plumbing says the agent booked a water-heater job in a ZIP they don’t cover. Can you scope?
Found 4 calls in the last 24h matching the complaint — 3 ended in a wrong booking.
The agent checks the service type, but never the caller’s coverage area.
New rule: confirm the caller’s ZIP is in Acme’s coverage area before booking. Ready to test against all 24 requirement checks.
- Call scripts2 docs
- Onboarding call47 min
- Booking workflow3 flows
- Escalation policy7 rules
- Pricing & hours1 sheet
A complaint becomes a shipped fix in five minutes.
The same complaint used to mean an hour of listening to recordings, a ticket, and a sprint. Here’s the whole loop, timestamped.
“Booked a job in a ZIP we don’t cover.” — Acme, in your Slack.
4 matching calls found, transcripts attached.
The agent never checks the coverage area.
One new rule, tested against every client’s checks.
Your reply: “already fixed.”
On Friday, Acme’s weekly report shows the fix. The #1 reason voice-AI clients churn is “no visible ROI” — yours will see it every week.
Built by researchers. Verified on benchmarks
and production.
The team behind Kayba published the agent-learning research this product is built on — and benchmarked it in the open, on τ2-bench, before asking anyone to trust it with their clients.
| Baseline | Kayba | Improvement | |
|---|---|---|---|
| pass^1 | 41.2% | 55.3% | +34.2% |
| pass^2 | 28.3% | 44.2% | +56.2% |
| pass^3 | 22.5% | 41.2% | +83.1% |
| pass^4 | 20.0% | 40.0% | +100.0% |
τ2-bench is a real-world agent benchmark by Sierra Research.
The agent works.
The work behind the agent doesn’t.
“Every day I get at least 200,000 lines of logging. It’s impossible to go through all that.”
See what your account team can ship without engineering. 20 minutes, no slides.